top of page

Frequently Asked Questions

Find the info you're looking for!


What are your payment options?

On we accept online payments via debit card, credit card, Google Pay, and Apple Pay.

What is your return policy?

Tea is treated as food by the USFDA, therefore, we are unable to accept returns.

If upon receiving your package you find that it is damaged or that there is an error in your order, please email us at within 7 days of delivery. Attach a photograph of the damaged, incorrect, or missing item with your order number so that we may quickly identify your transaction.

What is your privacy policy?

We respect the right to privacy and therefore, we will not sell or rent personal information to any outside organization. The information we learn from customers helps us personalize and improve your experience here on Naturaliteas. We consider all customer information to be personal and confidential, including orders and the products they purchase or inquire about. This Privacy Policy describes how we handle your personal information for our services on Naturaliteas. 

By accessing this webpage, you expressly consent to our collection, storage, use and disclosure of your personal information as described below:

- Process and manage your orders

- Inform as to order status

- Order questions and product updates

- If you opt-in to receive such information, we will communicate with you about our brands, products and other promotional purposes

- Serve retargeted ads to you based on your behavior on You will have the ability to opt-out.

bottom of page